WWWalker's Terms and Conditions
Finance Management | Project Management | Intellectual Property | Outsourcing |
Other: Top 10 ways to fire client from hell | NSW Govt refreshes ICT procurement strategy to let developer keep IP and resell it | Developers retain right to IP in Australian Govt solutions | WWWalker's software reuse terms | Clients from Hell | Independent Contractors Act 2006 | National Consumer Credit Protection Act 2009 | How to guarantee client payment | Most startups should be deer hunters (marketing scope)
Finance | Licensing and Legal Agreements | Networking | Violin and Piano Lessons | Programming Tests
- We do not outsource large projects at all. We have an upper limit on the size of job we will undertake because we are a small operator. We will not take on jobs 'bigger than Ben Hur' because we cannot deliver at that level. We are aimed at small operators with limited or pilot projects, not full-blown humungous sites like Amazon.com. Such huge jobs we will refer to larger companies to do, but not through us.
If the customer also works for a very large company, we reserve the right not to do the job due to lengthy delays and factors outside our control which adversely affect our cashflow which such companies can bring to bear due to their much longer business cycle (90 to 120 days) which we cannot endure.
- We do not do government or large private contracts due to high risk of cashflow and large number of blue collar workers who are not technically savvy and increase risk of industrial action, accidents or delays.
- We will not do any work on jobs via portals like elance.com unless the job is active and we are awarded it otherwise we will not get paid by the portal. This stops customers trying to get free support or consulting.
- 30 days is our maximum waiting period for confirmation of a start after which our offer and price lapses.
If a customer does not respond in 3 months to confirmation of start, we cancel the job.
- If there are any changes made before the job is complete, the extra work will be charged at our regular hourly rate based on an agreed upon amount and specifications sorted out in advance of the changes being performed by us or we will use our best judgement to come up with a specification allowing for small changes later.
- If customers consistently delay payment or starting a project, we reserve the right to put on hold their job and pursue other work till they are ready rather than wait around endlessly and go broke.
- If the customer expects a fixed price contract, we will give a ballpark quote to guard ourselves from competing quotes.
- Blind quotes are only at the high end of expected cost of project. The customer must give us their company name, industry, year of commencement and location (city and country) before we will give a quote.
We want to know who will pay us and the full name, address and contact details of their head office.
Quotes out of left field will not be followed through if there is nothing in writing and no contact details are forwarded via email, post, fax or phone or the customer refuses to return calls or emails.
- The customer may be asked to pay a deposit if they wish to secure our services in the future in answer to a quote from us.
- We reserve the right to bill the customer within the quoted range (estimate + creep factor).
- We do not work with companies or individuals who are based in rural areas unless they have a proper business plan and sufficient financial backing due to the high risk from endless delays, slow payment and downward pressure on our prices making us unviable. We do not give credit.
- Payment to a third party will be done completely by the customer using their preferred payment method, either credit card, debit card or cheque. We will not pay
on their behalf. Any management needed will be charged for. No credit is given.
- Overseas work (non-Australia) will be charged in advance via credit card or debit card or PayPal in USD.
- There is no support for free or cheap software except for open source software we have contributed to a project within reasonable limits (maximum 2 hours).
- If the customer is run by a committee, no work will be done till the person controlling the purse strings authorizes the work in writing.
- We build to a budget then to a specification as specifications are often very rubbery and change at the whim of the customer.
- In negotiations, we do not go head-to-head with other companies to give the customer the lowest possible quote (cut-throat quoting) to the point where we become unviable and are under considerable stress and lose too much profit margin. Instead we walk away from the process unless our minimum costs are met.
- We will not subcontract to companies in the same industry to avoid helping competitors fight against us, except in a complimentary area e.g. software vs hardware or networking.
- The customer must notify us within 5 days of going into liquidation or going under financially so we can plan our exit strategy, wrap up what we can and finalise the project with remaining funds paid in advance towards completion and minimise further losses by waiting around or doing more than what is necessary to finish with the bare minimum work.
- If a customer is thinking of incorporating using shareholder funds, we will wait till they have their company or partnership formalised before we will start the project.
- We use bookkeeping to manage costs on a job and compare them to a budget and stop rorting by customers who want to get free work done by using 'feature creep' to extend the scope without paying for it. If the customer comes up with more features after the initial specification, they must wait till the rest of the earlier features are implemented, tested and deployed to stop a never ending cycle. No new work is started till old work is completed.
- No further work will be done till arrears are cleared. No credit is given.
- If the customer tries to pay more than is billed we will issue an extra tax invoice promptly to exactly match the amount overpaid. This includes if the customer pays irregular amounts (not an even amount). If this happens we do bookkeeping on behalf of the customer at our expense to stop costs blowing out and start action to wind the job up by issuing the final bill based on our records and suitable internal billing calculations.
- We do not provide free bookkeeping for the lazy customer but to aid our knowledge of their financial position we have installed a system for the customer to retrieve past accounts.
- If the ATO requests accounting records for a tax audit of our customer, we will provide total payments and fees including GST for the customer's job to the customer's accountant to provide to the ATO, but give no details.
- We do not act as go-between for financial transactions. We are not a tax agent.
- To stop us investing in the customer's company by continually writing off cost blowouts, we cancel the job, send the final bill and close the account once the inevitable cashflow dead-end is reached.
- To force the customer to live within their means and not expect our company to foot the bill for expectations that are not supported by adequate payment on the customer's part, we will deliver regular bills and not proceed till they are paid in a timely fashion with late fees if they drag their feet.
- Payment is strictly 30 days.
If payment is not made after 30 days, we will charge a late fee. If necessary and worth it, we will be pursuing payment through the State or Territory and Australian courts for Australian customers. If nothing is recovered, we will close the account. Strict regular invoicing will be carried out to stop delays in payment. If the loss is less than the loss of waiting for repayment, we will write the loss off, otherwise we will pursue them from wherever we are based for months till we get all the money owing. This is true of small companies who struggle to contribute towards excess costs. If the job is a write-off, we will walk away from the job and cease pursuing the customer as we will not make any money and any more resources spent in getting money will be a dead loss for us. Otherwise we will pursue them till the payment is complete and we can close the account.
- If a customer will not pay for the Web development performed by our company for them by our payment deadline, their site which we built for them will be deleted and we will wear the loss. This will include demo sites on our hosting. For WordPress sites, if customer will not pay we will disable the Website until payment is forthcoming at which time we will enable the site.
- We accept payments in the following forms:
- overseas customers:
- international bank draft,
- credit card or debit card via PayPal payment clearing house,
- direct deposit,
- Australian customers:
- money order,
- credit card or debit card via PayPal payment clearing house,
- direct deposit
- We are too small to have merchant facilities for credit card or debit card processing as fees are too high. We use PayPal for credit card or debit card processing. We manually authorize transactions to avoid chargebacks if amount is too high. The customer may or may not have PayPal linked to their credit card or debit card or savings account or cheque account to pay via credit card or debit card or savings account or cheque account with PayPal.
- To avoid taking on excessive risk, we will not subcontract to companies that do not receipt cash payments to us to evade paying workers compensation.
All contracts must be made using proper paperwork as a record of transaction to cover our backside in case of worker's compensation claims.
- If we are required to live for weeks in another city to work onsite at short notice, the customer must pay us a non-refundable advance upfront to cover basic overheads such as living expenses before we leave our home base in case they try to pay us weeks late to cover themselves from any expenses by waiting to be paid to pay us. This is to stop pressure on us from cashflow shortages due to delays outside our control.
- If an appointment for technical support or consulting is missed by the customer at their premises, we will charge them for travel (1 hour at the hourly rate) if they don't reschedule the appointment in time.
- No heavy discounting will be performed though if we can stop losses we may resort to this to close the account. We will not be forced into giving even more discounts if the customer will not pay but will visit them to get the money promptly.
- There are no refunds.
- Customer must pay for hosting and domain directly with third-party supplier with a valid credit card or debit card before Web development commences. WWWalker Web Development Pty Ltd will advise customer on which hosting and domain company to use. If hosting and domain is not setup by the customer to the satisfaction of WWWalker Web Development Pty Ltd within 30 days from initial site visit, the job ends.
- We do not launder money.
- Before contract is signed, customer and our business specify when to expect reply. Default is 24-48 hours Monday-Friday excluding public holidays.
- Before contract is signed, customer and our business agree on payment schedule for ongoing work. Default is upfront annual fee. Other options are quarterly upfront or after.
- A final sign-off will be made when the job is finished to both parties' satisfaction which will give us legal rights to payment and the cessation of development, troubleshooting or support and no avenue for the customer to pressure us for changes thought of or fixing of bugs found after this time. This all comes under maintenance at an hourly rate.
- No code, HTML or documentation is handed over to the customer til the final invoice is calculated and paid. Legal action will be taken to recover payment owing if the customer tries to push us around this way.
- If a project is cancelled, any unfinished work will be credited to the customer and the remainder owing recalculated. Unfinished work remains the property of WWWalker Web Development Pty Ltd and is removed.
- We reserve the right to write off losses and cease working with risky customers.
- Web design does not include technical support however if not all a year's fees are used, the remainder may be used for technical support. All work is logged with its category so we can plot what is going on in the job despite what was quoted so we can adjust to cost blowouts. Time is paid for in a block that can be reallocated if circumstances change in the job.
- We work as independent contractors. How we implement the solution is entirely up to us, not the customer.
- We do not act as a silent or submissive partner in subcontracts but act
proactively to protect our interests and make sure the contract is viable
before we start out.
- We bid independently from other companies if there are several companies working together on one project and avoid collusion to reduce legal risk.
- We do not sign service level agreements as we are not a hosting company.
- If a person is acting as an agent for a customer, we will not start work till the customer has formally approached us. This is to keep transactions transparent and stop people passing us off as their staff when we are an external independent company.
- We will protect our beliefs and stop the the customer using them to force a confidence trick onto us to get us to do work for free or without due billing and controls.
- We will not be brow-beaten because a customer is from the USA. We will not sign any agreement that is draconian.
- We refuse to do business with customers that are very demanding and wanting more and more resources which puts our business in danger of going under if we keep giving more to them without charging enough to cover expenses.
- We do not take threats of legal action seriously unless they are in writing and follow due legal process.
- We will use the Sheriff from the relevant Attorney Generals Dept of the Australian State or Territory, if the customer is based in Australia, to find the right location of a registered office so we can seize assets via a writ to pay their outstanding bills to us or get ASIC to follow up and possibly prosecute non-compliance of not updating their registered office or principal business address if the customer is a company under the Corporations Act in Australia.
- Customers must read, write and speak in plain english, equivalent to a Year 10 high school education or above.
- Email or chat sessions are the preferred means of contact with people outside our immediate area to keep costs down and document conversations.
- We reserve the right to communicate with a customer in any way possible to
ensure our interests are covered. Issues include invoicing and
A secondary, professional number such as that of the customer's accountant or business partner must be supplied so we can contact the customer should their main number no longer be in service in case of emergencies such as severe cashflow problems. If this fails due to the customer not replying to emails or voice mails or phones are disconnected, we will pay a visit to their office to collect money or communicate.
- If contact is lost for extended periods (1-2 weeks) with the customer due to neglect or poor communications by the customer re a new mobile phone number, phone, fax, email or postal address and late fees accrue on our credit cards due to late payment by the customer of outstanding bills, we will charge the customer the bank fees.
- We will use phone, mobile, SMS, fax, email or post to contact the customer in a timely fashion re an outstanding job status or progress with a job.
- We expect the customer to keep us up to date with contact details in a
timely fashion or on request to give up to date information in a timely
- If we are project manager, we will be tightly controlling the specification,
timeline and budget. Input from the customer re changing the agenda
after it has been signed off will be fed into our project management system. All late changes become maintenance charged at an hourly rate.
- We do not tolerate ad hoc development processes but conform all projects to our internal project management system for design and cost control.
- We will only quote when a full specification is received. We will only wait up to 4 weeks for this from initial contact. Documentation by the customer or via our project management system includes properly numbered figures and tables, a timeline and milestones to be acceptable.
- For Website customers, the customer must bring a 2 A4 page business plan to the first appointment stating what their Website goals are, sample URLs, their financial position and business experience (bank manager kind of interview to see if the customer is viable or not). A strict timeline for project progress must be agreed to before taking payment to ensure the customer will not drag their feet re information or payment during construction, or attempt to cram too much into the job.
- The plans for the following steps in building a portal must be 90% complete before job starts. We will do prelimary research using our project management system to judge if the job is viable or not.
- Functional specification (customer view)
- Data Dictionary
- Business Processes
- Technical specification (software and data design by developer)
- Deliverables such as technical specifications, installation sheets, manifests and usage guides must be listed at the beginning of a project but if they are not, we will have sufficient power in our project management system to generate them in a basic format on-the-fly.
- Any work over 1 day or 10 hours (whichever comes first) will only be
started with a formal contract with timelines, payment schedules and
contingency plans embedded in it. If the customer does not do this, we will do it and manage the job from our end.
- In the first appointment in a quote, we give up to 2 days consulting for free to sort the problem out, plan the project and collect information, then start charging on an hourly rate for consulting (knowledge/training/skills) if it extends beyond 2 days.
- No work, part of a project or change will be started till the customer agrees on the details and payment amount. This locks the customer by law into paying for what they agree with us to do for them.
- Any changes must be in writing, not verbally, or they will not go into the finished product or be lost in the process if the order gets very frantic and chaotic.
- A non-disclosure agreement will be signed to protect business information of the customer and code developed by us from being passed on to third parties without consent of the other party, or for us not to save or send unlicensed copies to 3rd parties where the customer retains ownership. This does not replace a full contractual agreement. A new non-disclosure agreement must be signed if the company we started the project with is bought out or sold to another company. The earlier agreement is null and void on the signing of the new agreement between the parties. This is to stop a customer chopping and changing business structure without keeping his bookwork up to date re licensing.
- Testing and release will be performed in stages as functions of the product are developed. There will be no big bang development where everything is released at once with tons of bugs in it but incremental development allowing for small changes and improvements along the way. This will require interaction between WWWalker Web Development Pty Ltd and the client on a regular, say weekly, basis and will not work if the client tries to shovel all the decision making onto WWWalker Web Development Pty Ltd. If the decisions are left with WWWalker Web Development Pty Ltd, we will use our best judgement and create our own prototype design for the project with room to adjust it near the end.
- If during integration with the customer's software, there are found to be bugs that hold the process up, any time lost will be charged for as maintenance.
- If the software is be maintained by a third party, they must sign a
non-disclosure agreement with us before starting. If they don't, we will only provide the customer a CD backup of our work and leave it as 'as is' with no warranty implied.
- Software developed is our property and licensed or signed over to the client and protected by a non-disclosure agreement. We do not release it to be tested until it has passed our own testing first. The customer will have no way of hunting through our code before we have released it as we will only give it to them when it has passed our own tests on our own premises.
- The customer must pay for a separate domain and hosting for testing if they require a complex Web portal to be changed before loading onto the live site as hacking code to make a test site work on an existing site is too complex and time-consuming with little benefit for our staff. At the handover, software will be integrated from the test site to the live site or will be provided in separate folders for live and test software versions on a CD by post to the customer for the incoming developer to integrate or use.
- Ownership of software remains with WWWalker Web Development Pty Ltd until final payment is made as per written quote.
- We retain the ownership of any code we develop from scratch and license it to the customer for use and modification for themselves only, unless an agreement is signed between both parties where copyright remains with the customer (prior art). This excludes public domain software installed and/or modified by WWWalker Web Development Pty Ltd.
- We reserve the right to reuse any code we develop as part of maintaining the existing code of the customer if they agree to licensing the software to continue development elsewhere. This conforms to either a MIT License or Apache License 2.0.
- Licences expire when WWWalker Web Development Pty Ltd ceases trading unless they are in perpetuity. 30 days notice will be given to the licensee of the intention of WWWalker Web Development Pty Ltd to cease trading. Software including updates by 3rd party developers will be removed and data exported into tab-delimited format and migrated to a new system for the customer under maintenance support charged at hourly rates. If the customer refuses to reply re use of our software in their business, we will take it when they no longer use the software and that the licence has expired by default.
- The customer owns content developed e.g. pictures, HTML, PDFs, Word files, look-and-feel. This does not include scripts or database structures unless they are public domain or they have already been developed by another programmer or inhouse and are owned by the customer. In this case,
we are licensed to reuse the code we develop on our other projects.
- Any sheet music reproduction licence on behalf of the customer will be managed by WWWalker Web Development Pty Ltd as an authorised agent.
- If we are quoted in a book, adequate copyright notice must be given e.g. (c)2010 WWWalker Web Development Pty Ltd and optionally our Website, email or mobile phone. In return for the good will, search engines will use this to bring people to us for marketing purposes. No material from seminars or courses conducted by us may be used without our express permission or at least a copyright date and WWWalker Web Development Pty Ltd on the material. Small excerpts (less than 10% of the work) may be used if they are for educational or research purposes. A good deal of earlier works have been released in full royalty free.
- We retain copyright and reserve all rights for all content we develop that involves intellectual property e.g. software, patents, technological inventions, seminal articles, unless someone has done the blue-print and we are just building to their plan or we sign over the copyright to a publisher for public use or allow reprinting of copyright material for no fee to the reader if for the industry good or very old.
- To stop plagiarism or piracy, we demand credit for our work. This covers works by our staff or directors who may also claim their own protection separately under copyright law if it is done before the formation of WWWalker Web Development Pty Ltd on 4/8/1999. Staff or directors may or may not give ownership of their works to WWWalker Web Development Pty Ltd depending on the scope of the project and the reuse possibilities after WWWalker Web Development Pty Ltd ceases trading. Staff or directors may not wilfully give copyright materials to a competitor but may keep or be given copyright by the directors if it is for their own use or for work as a sole trader. On closure of the company, copyright will revert to the director.
- Customers need to confirm their continuance or cessation with our services at least 30 days in advance. A non-disclosure agreement and licensing agreement needs to be signed to hand-over custom software developed by us to a 3rd party developer. If the customer or 3rd party developer refuses to sign a non-disclosure agreement and licensing agreement, 50% of fees for development will be refunded to the customer, software we developed in our own right removed, public domain software and modifications to public domain software left for free use and data extracted into tab-delimited format and handed over to the customer. Within 30 days of hand-over, procedures and passwords need to be setup for the 3rd party developer or Web designer so they can take over once WWWalker Web Development Pty Ltd is no longer required to maintain the Website.
- Hand-over date is determined so that there is less cashflow pressure on WWWalker Web Development Pty Ltd.
- If the new Web designer is very demanding of support, we will terminate 6 months into the contract and refund the remaining 6 months. No rush-jobs or harassment by 3rd party Web designers will be tolerated. The 3rd party Web designer must leave us to do our job of managing the backend infrastructure i.e. scripts and hosting services until the end of the contract after which the new developer needs to handle support via the hosting company the client has chosen.
- In order to maintain software still under licence to the customer, an orderly handover is negotiated and a full backup performed of software and data structures for our records is performed before handing over to a 3rd party developer. This requires WWWalker Web Development Pty Ltd have FTP access to the code and be given 24 hours' notice if the password is reset to ensure time to backup data. Software licensed from and database structures designed by WWWalker Web Development Pty Ltd and resident on the customer's server will be backed up by WWWalker Web Development Pty Ltd before handover or if this is not done by expiry of contract, the customer will organise either themselves, their new 3rd party developer or their hosting company to allow WWWalker Web Development Pty Ltd FTP access to script files, relevant HTML and SQL servers with database structures of copyright material to WWWalker Web Development Pty Ltd or email zipped copies of said material to WWWalker Web Development Pty Ltd in a timely manner. Copies made by the customer are for backup purposes. All updates are done from our or a secure 3rd party backup stored separately from the customer's site. To remove this problem, we now charge an overhead to cover storing and developing the source code away from the customer's site on our own testbed. If the customer refuses to allow access to a live site, we will use our own copy as per backup and all further alterations are outside our control. A flash drive, CD or DVD copy or SVN copy or git copy is kept as backup.
- If a site has been developed by a previous developer, we expect the customer to give us contact details of the previous developer including email address and phone so we can go through a proper handover process with them and have a chance of reverse engineering the problem and not spending 50% of the time just wading through old code.
- We expect a login password and manual of website within a week of signing agreement to subcontract as Webmaster.
- We adhere to Austender requirements that a contractor must declare his subcontractors.
- If another developer requires access to upload files via FTP to the same site as WWWalker Web Development Pty Ltd's customer, a subdomain will be created on that site so their work is partitioned from the main site.
- If we have setup a script to automate updates to a Website, the user will get a small amount of support from WWWalker Web Development Pty Ltd to soak up backlog then the organisation's Web contact will take over queries and updates from members including recovering password and the copy and paste of content. The customer then takes over the Web admin work from us. We are a developer, not a secretary.
- To avoid stalled development jobs due to dodgy hosting companies, we check out the customer before the start of the job to see if they have quality hosting. If the networking subcontractor is extemely tardy, we will use the existing equipment and travel to the customer's premises to fix it ourselves rather than risk waiting for repairs which will hold us back and put pressure on our bottom line. We will also build duplicate systems and upload when their server is up again.
- If a customer wishes to host a Website or intranet on their own server, they must be IT competent, have an IT support person on staff, hire an IT professional or charge out to us to setup software and gateways if they are in our power and expertise to do so or we will not quote for Web development on that server.
- If we work onsite, the customer must maintain, backup, have a disaster plan in place and adequate documentation for equipment and operating systems or we will charge for lost time and maintain our own duplicate systems to protect from the customer's crashes.
- If the customer's equipment and network keeps failing, we will use inhouse emulation or setup a copy of the system on our own servers to avoid having to rely on the customer's servers and network access and cut down costs then install the software developed inhouse on the premises of the customer either onsite or via the Internet when the customer's site and network access are up.
- If a customer's server is inaccessible, we will contact the network manager and get them to contact the Network Operations Centre (NOC) to get the route connected. If this leads to lack of communications, we will build a duplicate system and use that to complete job and upload and test the results when the customer's server is up again.
- We will not follow customer directions to use untried systems or give advice on the fly re changing hosting companies or installing new operating systems until we have done our own independent research without pressure on us to achieve.
- Third-party hosting will be monitored closely and products, especially unsupported open source products such as DotNetNuke running on Windows ASP.NET, will be loaded and ramped up gradually so they fall within the constraints of size, experience and budget of the customer to stop support blowouts. Large projects will have a long lifecycle to make the expense worthwhile.
- If WWWalker Web Development Pty Ltd is to share development or maintenance of the software with the customer by allowing the customer to edit the source code, a version control system like SVN (Subversion) using Tortoise SVN or a version control system like git using Tortoise Git or Trac is already in place on WWWalker Web Development Pty Ltd's and is synchronised with the customer's or a 3rd party SVN hosting site like CloudForge or git hosting site like Bitbucket to stop overwriting each other's changes to the software and ensure adequate backups for disaster recovery and project management. There must be a definite hand-over date so that only one person at a time is working on the Website and regular full or incremental backups to protect older versions of the files.
- Password control on the server and in the database will be used to stop the customer gaining access to areas that are outside their skill level. Only an IT manager from the customer will be given access to the site with these passwords. Any damage done to the site without adequate backups, version control systems, uninterruptible power supplies (UPSes) or firewalls will be paid for by the customer.
- Backup and Disaster Recovery: If the customer's PC or laptop is infected by viruses before or during our use of their equipment to do our job, then any damage created by the virus infection is the reponsibility of the customer and repairs by us on their PC must be paid for. There is no free technical support due to lack of care by the customer to backup or protect their PC from viruses before we start work.
To prevent virus damage affecting the job, we will use our own PC and firewalled network to perform duties offsite. If after initial tests a full backup and security check of the customer's PC is required to stabilise the PC and network against viruses, this will be done at the customer's expense before we work onsite. This check and backup may take several hours and will be charged as technical support by us. Prior to working onsite, we will scan at no cost to the customer our own external drives, networks and PCs or 3rd party equipment we are using to ensure there are no viruses.
No work will commence until there are no viruses either from us or the customer in the equipment to be used on the job. If any damage is created due to viruses, restoration from backup or original CDs will done. As most customers do not do backups, the best we offer is as near as possible recreation of the original PC. If data has been lost due to lack of adequate backups, that is the best we can offer.
People with viruses entering into deals with us must realise their PC may suffer damage from the viruses outside our control and we are not to be held responsible or blackmailed into repairing the infected PC for nothing because we happened unfortunately to be mixed up in the customer's poor security practices for what they see as us corrupting their PC when there is no objective proof of the matter. This is a "bugger's muddle" from the customer's end and we will not be tarnished by the customer's ineptitude.
In the case of blackmail over repairs for damage outside our control, we walk away from any further work with such a risky customer and write-off the remainder of the deal as a dead loss.
- If WWWalker Web Development Pty Ltd is to manage the customer's domain, customers will give us registry console login details or forward us via email domain keys and contact code keys sent to them via email by their domain registrar within 48 hours so than we can delegate domains and update domain contact details.
- If the customer manages their domain and they choose to change domain registrars, they must notify us within 48 hours of the contact details and domain key of the domain at the new registrar.
- If the customer manages their domain, they must regularly clear mailboxes of email addresses that are used for registering domains. If a job is handed over, the customer will be the main contact again for technical support, not WWWalker Web Development Pty Ltd and we will no longer support that customer's network or DNS settings for them.
- While we are technical support for the customer, we will put our contact details down at the customer's domain registrar as the technical contact for all our customers' domains, otherwise it will be reverted to the customer's details. As necessary, we will
update the customer's admin and billing addresses for the domains of that customer.
- If a DNS record is deleted by us that forwarded a URL to a 'free hosting' arrangement through an ISP, we do not take responsility for blank Websites. The customer must arrange their own new DNS settings and sort the issues out themselves or via a new technician.
- If we are uncontactable via mobile, SMS, phone, fax or email between 9am and 5pm AEST on weekdays re FTP access to a customer's Website, the customer will contact the 3rd party hosting company their site is hosted on and get the password reset themselves.
- We do not support foreign mobile SIM cards e.g. Ukraine, only Australia.
- Student or guardian must commit 1 week ahead to attend and pay upfront in full on day in cash.
- Guardian must authorize classes, payment and arrange to bring student to teacher's house or to have teacher visit student's house for classes if under 18 yrs old.
- If student or guardian ceases to communicate, classes are cancelled immediately or not even started.
- Student must have their own working instrument. We do not loan instruments. There is no lesson without an instrument.
- A student or their guardian must give 1 day's notice of cancellation of class or the student will be dropped.
- A parent must be contactable either via email, SMS or phone before student can be auditioned and taught.
- Student must be available for a weekly lesson in general but one off lessons are available. A student that keeps dropping out will have classes terminated.
- Classes are conducted in a small secluded room with no distractions either in student's house or teacher's house.
- Classes start and stop punctually using alarm to end.
- Only the instrument selected will be taught and no other instruments will be taught.
- No music arrangements will be done for events or extra curricular activity.
- Only instrument will be taught and no theory will be taught unless for reading music.
- $40/1 hr or $60/1.5 hr lesson (inc GST).
- Basic violin $300 inc GST.
- Basic upright piano or keyboard $500 inc GST
- Student must not be tone deaf.
- Violin tuner is only to be used for tuning instrument not to replace using ear to find pitch.
- Only classical and folk styles are taught on piano or violin.
- If student can't pay on day at least a portion of the lesson fee, they must notify our business a minimum of 2 hours via SMS or call or email so we can arrange another time for lesson or confirm when full payment will be made. There is no credit.
- If an agency wishes us to sit an IKM or other programming language test, they must confirm our staff's full name before issuing it so that the test does not have to reissued with correct name and time wasted causing possibility of contract being forfeited.
WWWalker Web Development Pty Ltd
ACN 088 959 086
ABN 34 088 959 086.
On 9 Jan 2015, the order of the terms were rearranged into groups.
Created: 15 Nov 2002 9:03
Last Updated: 9 Jan 2018 15:36 AEST