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Desktop Warranty Date Update Problem

In March 2021, I bought a Lenovo Windows 10 Ideacentre desktop and found the expiry date was only 6 months not 12 months after purchase. I used their support site and Lena bot to find a link Lenovo Warranty Support that let me submit a PDF of my purchase receipt I received at Officeworks emailed to me at checkout and update the warranty date.

Lenovo should update the purchase date at point of sale using an API or update warranty date when customer registers product online. Lenovo set the warranty date when the retailer receives it not the customer and the product may have sat on the shelf for 6 months before purchase. Updating the warranty date for Lenovo equipment is very frustrating and annoying.

I was not warned at purchase that I would need to upload my receipt to get the right warranty start date. I had to find it out after I had purchased it and brought it home and looked up the serial number on the box and found I only had 6 months left on the warranty of a 12 month warranty a day after I had purchased it so had been ripped off 6 months of warranty.

I waited till the warranty was sorted out and installed it with Windows 10 updates and restored data from Windows 7 desktop to Windows 10 desktop via Macrium Reflect backup to external drive. Warranty start date was accurate 2 days after uploading it.

It appears incorrect date of warranty is there till person registers purchase via warranty update or product registration. This is very confusing process and should be improved.

It should be 1 year warranty despite not registering product and not an assumed start date of when product was shipped to retailer not customer.

This is a very dodgy way to treat customers with lack of information and poor warranty setup procedure.

I managed to survive Lenovo warranty process and Windows 10 setup and used the desktop.

I uninstalled Lenovo Vantage and Lenovo Vantage Services from Lenovo Windows 10 desktop as they wanted to scan my computer every week for errors, temporary files and driver upgrades and charge me $40/y to upgrade drivers or fix errors or remove temporary files which I could do for free and which other manufacturers did for free. My computer is not a money making machine for its manufacturer.

Windows 10 crashed twice because of Firefox having 20 or more tabs open. I found 2 Firefox addons Tab Limiter and Tabby to reduce number of tabs on Firefox to stop Windows 10 crashing due to lack of memory. I removed McAfee anti-virus and used Microsoft Defender and disabled Cortana to save memory.

I had trouble with fuzzy text and later when I opened photos I had screen tearing with Intel UHD graphic adaptor on old monitor changing refresh rate to be outside valid range and turning monitor black as it cycled through frequencies till it found valid frequency 75p Hz. I used GIMP instead of Microsoft Photos to view images to stop screen tearing again.

Ideacentre CPU

In June 2021, I could not run Adobe Bridge on Ideacentre 310S as Intel Celeron J4005 CPU was too slow. I will have to upgrade RAM to 8GB and CPU to faster CPU or buy another computer with faster CPU and more RAM. System is only good for basic use not high end use. Even opening too many tabs (over 20) in Firefox slows down computer immensely (5 to 10 times).

ThinkPad Laptop

In November 2014, I borrowed a Lenovo ThinkPad W510 laptop running Windows 8 to develop mobile app for Windows Phone. It was very fast and powerful.

Lenovo Links

Created: 22 Mar 2021 11:42
Last Updated: 20 June 2021 1:21

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